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4 Steps To Increasing Customer Retention

This week’s article is by my long time friend and customer service guru Errol Allen.  Customer Service is the key to retain those hard gained customers. More about Errol:

Internationally known speaker, author and customer service expert Errol Allen provides practical advice and solutions garnered from over 25 years of hands – on experience. He possesses a multi-faceted perspective of organizations through the various positions held during his corporate tenure with companies such as ADT Security Systems, TCI Cablevision, The Houston Post, Excel Communications, e-talk and GEICO Insurance. From the phone to the field, Errol has serviced customers himself and  understands that a “systems” orientation is crucial to providing excellent customer service.

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Do You Have Present Productivity?

 

 

Todays post is by Marla Regan. Organization is my biggest productivity struggle!
Marla Regan CCP, owner of Organized Time is a Productivity Specialist and Certified Family Manager ® Coach specializing in helping clients with their productivity in their home and office.
Do you have present productivity? When you are at work, do you take mental trips home or to school wondering if your child has everything they need for this day?  When you are at home, do you have your mind on work projects?  If your answer to either one of these questions is ‘yes, sometimes…well, most of the time’ then you do NOT have present productivity. Present productivity is when you can honestly be present on the project in front of you and not take a mental trip to ‘Elsewhere Land’. To avoid the distraction of the mental side trips we make, we need to consider the details of our day and that will include anyone we are responsible for including children, parents, friends, pets., etc.

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CoWorking, Affordable And Sometimes Inspirational

CoWorking

My first article since I reestablished my blog is going to be about what I consider to be one of the best innovations to come along as a result of the mobile workforce/work where you feel inspired/soloprenuer/startup workplace revolution, affordable CoWork spaces. Tired of going to your local Starbucks or other coffee shop or restaurant and finding all the choice locations taken, and sitting in uncomfortable chairs in a busy noisy retail atmosphere?  Meeting potential and current clients in similar locations does not present your most professional image and anyone seated close to you can hear your entire conversation or presentation. Cowork allows you to present a more professional image. I visited four cowork options in my hometown, Houston, time constraints prevented me from visiting all of the cowork providers in Houston.  All offered different amenities and were in different parts of the fourth largest city in the U.S., and home of the Astros, 2017 World Series champs! Click on the

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